Public Safety Dispatcher

The Public Safety Dispatcher is a vital member of the City of Purcell’s 911 Communications Center, responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service. This position provides communications support for multiple agencies, including:

• Purcell Police Department
• McClain County Sheriff’s Office
• Washington Police Department
• Dibble Police Department
• Wadley’s EMS
• Purcell Fire Department
• All Rural Fire Departments in McClain County

This position plays a critical role in ensuring public and responder safety through timely and accurate communication and coordination across multiple jurisdictions.

Essential Duties and Responsibilities:

• Call Taking & Dispatching:
  • Answer emergency and non-emergency calls using a multi-line phone system.
  • Elicit essential information quickly and accurately from callers in high-stress situations.
  • Dispatch appropriate law enforcement, fire, EMS, or other emergency personnel using radio, CAD (Computer-Aided Dispatch), and other communication systems.
  • Prioritize calls based on urgency and available resources.
• Radio Communication:
  • Monitor and operate multiple public safety radio frequencies.
  • Maintain constant communication with field units to provide support, information, and updates.
  • Relay critical information between agencies during multi-jurisdictional incidents.
• Records & Data Entry:
  • Input and retrieve information from local, state, and national databases including NCIC/OLETS.
  • Document and maintain accurate records of all calls and dispatched units within CAD.
  • Log officer-initiated activities such as traffic stops and warrant checks.
• Multi-Agency Coordination:
  • Communicate and collaborate with external agencies and jurisdictions during emergencies.
  • Maintain knowledge of jurisdictional boundaries, response protocols, and agency-specific procedures.
• Emergency Protocols:
  • Provide pre-arrival instructions for medical emergencies as trained.
  • Initiate emergency notifications and coordinate mutual aid when needed.
  • Maintain composure during high-pressure incidents including natural disasters, active crimes, and critical accidents.
• Customer Service:
  • Treat callers and personnel with professionalism, empathy, and discretion.
  • Provide non-emergency assistance, directions, or referrals to the public.

Required Knowledge, Skills & Abilities:

• Thorough understanding of emergency dispatch procedures and protocols.
• Working knowledge of local geography, including roadways and jurisdictional areas.
• Proficiency in using CAD, radio systems, and Microsoft Office Suite.
• Ability to remain calm, focused, and effective during high-stress, life-threatening situations.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize workload efficiently.
• Maintain confidentiality of sensitive information and comply with all applicable laws and policies.
• Ability to work in a team-oriented environment and adapt to evolving procedures and technologies.

Working Conditions:

• 24/7 operation, including holidays and weekends – shift work required.
• Sedentary office work in a secure communications center.
• Prolonged periods of sitting, wearing a headset, and viewing computer screens.
• High noise levels due to radios and telephone activity.
• Exposure to graphic, distressing, or emotionally charged situations via audio.

Work Schedule:

• Full-time with shift rotations including day, evening, overnight, weekends, and holidays.
• Overtime or emergency call-ins may be required.

The City of Purcell is an Equal Opportunity Employer.

All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Reasonable accommodations will be made for qualified individuals with known disabilities in accordance with the Americans with Disabilities Act.

Interested applicants may pick up an application/job description at City Hall, 230 W. Main, Purcell, OK or applicant may apply online or download the application at www.purcellok.gov  and email to Treasurer@purcellok.gov 

The City of Purcell is an Equal Opportunity Employer.